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Guest Services Agent - Front Office对客服务员 - 前厅部

面议
上海世茂皇家艾美酒店
黄浦区
  • 国际五星级酒店  |
  • 500人以上  |
  • 2019-11-14

  一年以上工作经验  大专学历   招若干人  ?#21592;穡?#19981;限
  英语 熟练   年龄:不限

职位信息


Guest Service Agent - 前厅部对客服务员

1. 在每一班次开始前提前一定时间到岗
2. 熟悉酒店客房位置、类型、房费、折扣、酒店设施、营业时间以及特殊促销等
3. 了解每一班抵店客人信息,包括贵宾、喜达屋优先顾客、常客、团体客人抵店相关信息。检查房间状态和功能
4. 高效地、彬彬有礼地回答所有电话
5. 以微笑和欢迎的目光交流迎接抵店客人,并使用客人姓名称呼客人

1. Report to work in good time before starting your shift
2. Develop a through knowledge of room locations, room types, rates, discounts, hotel facilities and their hours of operation, special promotions etc
3. Go through relevant information about arrivals during shift; VIP, SPG member, Regular guests, groups, etc. Room situation and functions
4. Answer all telephone calls in a courteous and efficient manner
5. Greet arriving guests with a smile and eye contact using the guest’s name.

 
 
 
 



联系方式


电 话:021- 33189999 - 8102
传 真:021- 63602671
联 系 人:人力资源部
电子邮箱:[email protected]
公司网址:http://www.leroyalmeridienshanghai.com/
地 址:上海市黄浦区南京东路789号地下一层
?#25910;?#32534;码:200001



公司信息


欢迎加入上海世茂皇家艾美酒店!豪华五星级的上海世茂皇家艾美酒店作为浦西之巅,坐落于市中心繁华的南京东路789号。透过落地玻璃窗鸟瞰上海全景,浩浩浦江、人民公园、上海地平线皆可尽收眼底。酒店风格独特,拥有无可媲美的设施配备:761间装修精致的客房均配备42英寸的液晶电视,6间风格鲜明的餐厅和酒吧,近2000平方米的会议设施,以及上海独一无二的两个享受自然日光的大宴会厅和多个会议室。

现酒店诚邀广大积极热诚的行业精英及所有立志于酒店业的同仁们加入我们的团队,?#39184;?#25171;造我们自己的未来。与我们的客户一样,我们的员工同样富有创造精神和文化素养,帮助我们提供美妙的宾客体验。我们致力通过世界一流的培训、职业发展机会和非凡的福利待遇促进员工的专业成长。上海世茂皇家艾美酒店竭诚欢迎您的加入!

Welcome to join Le Royal Méridien Shanghai! Located in 789 Nanjing Road East, the five-star deluxe hotel is in the centre of Shanghai. As the tallest landmark building in Shanghai Puxi, Le Royal Méridien Shanghai is stylish and sophisticated with an ultra modern design, from which guests can get a bird’s-eye view of the mighty Huangpu River, People’s Square, or the Shanghai skyline. It has the best facilities in this city: 761 luxurious guest rooms and suites, 6 exciting restaurants and bars, 2,000 square meters of meeting space, two naturally lit Grand Ballrooms and numerous breakout rooms.

Now we sincerely invite enthusiastic elites and friends of hotel industry to join a Le Méridien journey of chic, cultured and discovery and create a bright future. Much like our clientele, our associates are creative and cultured, helping us to deliver alluring guest experiences all over the world. We dedicate ourselves to cultivating their professional growth by providing world-class training, career development and exceptional benefits. Welcome to join Le Royal Méridien Shanghai and work with us!    
 

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